Canada Drug Pharmacy > FAQ


Do I need a prescription to order?

Yes, we require a valid prescription just like your local pharmacy. In order for your valid prescription to be accepted it must be from a physician licensed to practice in your area of residence.

Is there a limit on how much medication I can order?

Yes, you can only purchase a maximum of a 3 month supply for any medication ordered, provided that your valid prescription authorizes that supply of medication.

Is Canada Drug Pharm a Pharmacy?

No. Canada Drug Pharm is an international pharmacy referral and administration service established to help you get in touch with licensed international pharmacies and approved fulfillment centers from around the world that can fill your prescriptions at affordable prices. Canada Drug Pharm does not provide pharmacy services itself. It acts only as an intermediary to assist you in filling your prescriptions. The products on our website are offered to you by our affiliated international pharmacies and approved fulfillment centers. All prescriptions are filled directly by one of our affiliated licensed international pharmacies and/or approved fulfillment centers from their respective jurisdiction and mailed directly to your home. All of our affiliated pharmacies and fulfillment centers require a valid prescription written by your own doctor to be provided before any order for prescription products can be filled and shipped. All of our affiliated pharmacies and fulfillment centers have been approved by the regulatory bodies from their respective countries.

What is the difference between brand name and generic medication?

Generic medications contain the same active ingredient as the brand name, and are designed to be chemically equivalent to have the same effect on the body. Since generic medications are made by different manufacturers they will differ in shape, size, color, markings, and non-active ingredients. Generic medications are lower in price because unlike the brand name, they don't require high research and development costs to manufacturer and market. Also, multiple manufacturers will often produce the same generic medication allowing for more competitive pricing.

What is the difference between brand name drugs from Canada and the ones I get locally?

Brand name medications we sell are chemically and therapeutically no different from the ones you get filled from your local pharmacy. They both are generally made by the same exact manufacturer. Typically, the key differences will often be trade names and packaging. Trade names are brand names registered by the manufacturer. In different countries manufacturers will often use different trade names. The medications have the same active ingredients, but may look different and have a different trade name. For example, , the medication Lexapro, is known as Cipralex in Canada. Another well known example is the medication Nexium. In the United States, Nexium comes in the form of a purple capsule, but in Canada and some other countries, it comes in the form of a pink tablet.

How long will it take for delivery of my order?

Once your order ships, it will take approximately 8 to 12 business days for delivery. Since the parcel is shipped from another country, it must go through U.S Customs and wait to be cleared. The time it takes for a parcel to clear U.S. Customs can vary.

Do you only sell Canadian drugs or do you sell from other countries as well?

In addition to providing Canadian medications from our Canadian pharmacy, we also dispense medications from our contracted international fulfillment centers in the following jurisdictions: Mauritius, India, and the United Kingdom. These fulfillment centers are approved by the regulatory bodies in their respective countries.

What is your return policy?

Unfortunately, once a medication (prescription or non-prescription) has been dispensed, it cannot be returned for any reason.

Will you accept insurance from the United States?

Unfortunately, no. Since we are located in Canada we are not able to accept any insurance claims from another country. Although, we are able to provide you with receipts of your purchases so that you can file a direct claim with your insurance provider.

Are my medications manufactured in the same country from where my medications are shipped?

It can be, but not necessarily. For example, not all drugs sold in retail US and Canadian pharmacies are made in the USA or Canada. Many generics that American and Canadian retail pharmacies sell may be sourced from India, the European Union, and possibly other countries as well. Even for many brand name drugs, while the manufacturer of the drug may be an American or European company, for a variety of reasons, the drug itself may be manufactured outside of the USA or Europe.

How do I pay for my medication?

For payment we accept International Money Orders, Personal Checks, and E-Checks.

Why is your prescription medication pricing lower than the United States?

In Canada, our government regulates the price of brand name medications, so that the price is not overly high.

What countries do you ship to?

We only ship to the United States.

How much do you charge for shipping?

We charge a flat rate of $11.95 per order.

How are packages shipped?

All orders are shipped using regular airmail.

How come there are some drugs that I was unable to find on your website?

We do not sell any controlled substances or narcotics.

What are the reasons my order can be delayed?

Order processing can depend on several different factors. The following are reasons that may hinder the processing time of your order: Missing prescription, incomplete patient information, and delay in payment.

What if my package is lost or damaged?

All packages are covered against loss or damage. If your package is lost or damaged, we will reship it to you.

Is your website secure?

At Canada Drug Pharm patient privacy is of utmost importance. We utilize 128-bit SSL encryption. Patient records are stored in a secure system that is used only by authorized staff.

Is it possible to cancel my order after it has been submitted?

Yes, you can cancel your order, provided that your order has not been dispensed. Once the medication has been dispensed, cancellation or refund will not be possible.